At btc99, the privacy and security of your personal data are treated with the same seriousness as the protection of your account funds. This Privacy Policy explains precisely what personal information we collect, why we collect it, how it is used and protected, and what rights you hold over your own data as a btc99 member based in Indonesia. Please read this document carefully before registering an account.
Throughout this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "btc99" / "we" / "us" | The online gambling platform operating at btc99.cam, including all casino, sportsbook, payment, and customer-support services delivered through that domain. |
| "You" / "the Member" | Any individual who has registered an account with btc99, who has submitted a registration application, or who accesses or browses any part of the btc99 platform without a registered account. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a specific individual, including name, national identity number, date of birth, email address, phone number, bank account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, organisation, use, disclosure, transfer, and deletion. |
| "KYC" | Know Your Customer — the identity and age verification process applied by btc99 to confirm a Member's identity, age (minimum 21 years), and payment source. |
| "Cookies" | Small text files placed on your device by the btc99 platform or by authorised third-party technology partners for the purposes of session management, analytics, and personalisation. |
| "Third-Party Processors" | External companies engaged by btc99 to provide specific services — such as payment processing, game delivery, fraud detection, and customer analytics — and who process Personal Data on btc99's behalf under binding data processing agreements. |
btc99, operating at btc99.cam, acts as the data controller for all Personal Data collected from Members and visitors to the btc99 platform. As data controller, btc99 determines the purposes and means of processing your Personal Data and is responsible for ensuring that processing activities comply with applicable data protection principles.
All data protection enquiries, access requests, and complaints should be directed to the btc99 Data Protection contact detailed in Clause 14 of this Policy. btc99 aims to respond to all formal data protection correspondence within 30 calendar days of receipt.
Scope of this Policy: This Privacy Policy applies exclusively to Personal Data collected and processed through the btc99.cam platform and its associated services. It does not apply to third-party websites or services that may be linked or referenced on the btc99 platform.
When you create a btc99 account, we collect the following information that you provide directly:
To comply with our anti-money laundering obligations and to verify your age and identity, we may collect the following documentation:
For every deposit and withdrawal processed through btc99, we record the following transaction data:
btc99 records detailed logs of all gambling activity on the platform, including:
Gameplay logs are retained for operational, audit, and dispute resolution purposes and may not be deleted on request where they form part of a financial record.
When you access the btc99 platform via browser or mobile device, we automatically collect certain technical information:
When you contact btc99 customer support via live chat, email, or any other channel, we collect and retain records of those communications, including:
Important: btc99 will never ask you to provide your full password, full bank account number, or PIN via live chat or email. If you receive a communication claiming to be from btc99 that requests such information, treat it as fraudulent and report it to [email protected] immediately.
btc99 processes your Personal Data only for specific, defined purposes. The table below maps each data category to its processing purpose and the legal basis on which we rely (detailed in Clause 5):
| Purpose | Data Used |
|---|---|
| Account creation and authentication | Registration data, device data, IP address |
| Age and identity verification (KYC) | KYC documents, registration data, payment method proof |
| Processing deposits and withdrawals | Financial transaction data, KYC data, registration data |
| Delivering and improving gameplay | Gameplay data, device data, technical data |
| Fraud detection and prevention | All categories, particularly device data, IP, and transaction data |
| Anti-money laundering (AML) compliance | KYC data, financial transaction data, gameplay data |
| Responsible gaming monitoring | Gameplay data, transaction data, session duration |
| Customer support | Communications data, registration data, transaction data |
| Marketing and promotions (opt-in only) | Registration data, gameplay preferences, communications data |
| Platform analytics and improvement | Technical and device data, aggregated gameplay data |
| Legal and regulatory compliance | All categories, as required by applicable law or regulator request |
btc99 will only send you promotional emails, SMS messages, or in-platform notifications regarding bonuses, seasonal promotions (such as Idul Fitri specials or Independence Day offers), and new game launches if you have expressly opted in to marketing communications during registration or subsequently through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
btc99 uses automated systems for fraud scoring, duplicate account detection, and responsible gaming intervention alerts. Where an automated decision has a significant effect on your account — such as a temporary withdrawal hold or an account flag — you have the right to request human review of that decision by contacting our support team.
btc99 processes your Personal Data under one or more of the following legal bases, applied on a purpose-by-purpose basis:
btc99 shares Personal Data with the following categories of Third-Party Processors, each of whom is bound by a data processing agreement requiring them to handle your data in accordance with applicable data protection standards and solely on btc99's documented instructions:
btc99 may disclose Personal Data to government agencies, law enforcement bodies, financial regulators, or other competent authorities where we are required to do so by applicable law, by court order, or by a valid and lawful regulatory demand. In such cases, btc99 will disclose only the minimum data required to satisfy the legal obligation and, where legally permitted, will notify the affected Member of the disclosure.
btc99 does not sell, rent, or trade your Personal Data to any third party for that party's own marketing or commercial purposes. Data sharing is strictly limited to the purposes described in this Policy.
In the event that btc99 undergoes a business restructuring, merger, acquisition, or asset sale, your Personal Data may form part of the transferred assets. In such circumstances, btc99 will take all reasonable steps to ensure that the acquiring entity provides privacy protections at least equivalent to those described in this Policy, and will notify Members of any material change in data controller identity prior to the transfer becoming effective.
btc99 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, and thereafter for any additional period required by law or legitimate business necessity. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure (AML obligation) |
| Financial transaction records | 7 years from date of transaction (financial record-keeping requirement) |
| Gameplay and betting logs | 3 years from date of session |
| Customer support communications | 3 years from date of interaction |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Duration of consent plus 3 years (to evidence compliance) |
| Self-exclusion records | Duration of exclusion plus 7 years |
At the end of the applicable retention period, Personal Data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes.
btc99 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:
No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While btc99 takes all reasonable and commercially practicable steps to protect your data, you acknowledge this inherent limitation and are encouraged to use a strong, unique password and to enable 2FA on your account.
btc99 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform and deliver a personalised, secure experience. The categories of cookies we deploy are:
You can manage or disable non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your btc99 account or completing deposit and withdrawal transactions. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide detailed cookie management controls in their privacy or settings menus.
btc99 does not deploy third-party advertising or retargeting cookies. We do not share your browsing behaviour on the btc99 platform with any advertising networks, social media platforms, or data brokers for the purpose of targeted advertising outside the btc99 platform.
As a btc99 Member, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact the btc99 Data Protection team as described in Clause 14. btc99 will respond within 30 calendar days and will not charge a fee for standard requests:
Note on conflicting obligations: Where a data subject right conflicts with a legal obligation — for example, a request to erase financial transaction records that must be retained under AML regulations — btc99 will inform you of the conflict, explain the legal basis for retention, and delete or restrict processing of any data that is not subject to the conflicting obligation.
The btc99 platform is strictly prohibited for use by persons under the age of 21. btc99 does not knowingly collect Personal Data from individuals under 21. If btc99 becomes aware that an account has been registered by or on behalf of a person under 21 — whether through KYC verification, a parental or guardian report, or any other means — the following steps will be taken immediately:
If you are a parent or guardian and believe your child has registered an account with btc99, please contact our support team immediately at [email protected].
btc99 operates as an internationally licensed gambling platform. In order to deliver our services — particularly game content from studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe — your Personal Data may be transferred to and processed in countries outside Indonesia. These transfers are necessary to perform the Member Agreement and to provide the platform services you have requested.
Where Personal Data is transferred internationally, btc99 takes the following safeguards to ensure an adequate level of protection:
You may request further information about the specific safeguards applied to any particular international transfer by contacting the btc99 Data Protection team at the details provided in Clause 14.
btc99 reviews this Privacy Policy periodically and reserves the right to update or amend it to reflect changes in applicable law, regulatory guidance, platform functionality, or business practice. When material changes are made, btc99 will:
Your continued use of the btc99 platform following the effective date of an amended Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the revised Privacy Policy, you must cease using the platform and may close your account by contacting our support team. Where an amendment materially alters the legal basis or purpose of processing, btc99 will seek fresh consent where required before proceeding with processing under the new basis.
For all data protection enquiries, subject access requests, objections, complaints, or to exercise any of the rights described in Clause 10, please contact the btc99 Data Protection team through the following channels:
Complaints: If you are not satisfied with btc99's response to a data protection concern, you have the right to escalate the matter to the data protection supervisory authority in your jurisdiction, or to the supervisory authority of btc99's licensing jurisdiction. btc99 commits to cooperating fully with any supervisory authority investigation conducted in good faith.
Privacy is not an afterthought at btc99 — it is built into every layer of the platform. Here are six concrete ways we safeguard your personal data every day.
Every byte of data exchanged between your browser or mobile device and the btc99 platform is protected by TLS 1.3, the current industry gold standard for in-transit encryption. The padlock in your browser confirms this protection is active throughout your entire session.
Your Personal Data is accessible only to btc99 staff and authorised processors who have a specific, documented operational need for it. All internal access is logged, audited, and subject to role-based permission controls. No member of staff can access your full data profile without a justified business reason.
btc99 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or any third party for their own commercial use. Data sharing is strictly limited to the operational purposes described in this Privacy Policy — payment processing, game delivery, fraud prevention, and regulatory compliance.
The btc99 platform does not deploy third-party advertising cookies or retargeting pixels. We do not share your on-site behaviour with social media platforms, ad networks, or marketing data brokers. The only tracking we use is strictly necessary for platform security, session management, and anonymised internal analytics.
You have the right to access, correct, port, restrict, or request deletion of your Personal Data at any time. btc99 responds to all formal data subject requests within 30 calendar days. Exercise your rights by emailing [email protected] with the subject line "DATA PROTECTION REQUEST".
btc99 sends promotional communications — including bonus offers, seasonal promotions for Idul Fitri, Ramadhan, and Indonesian Independence Day events, and new game announcements — only to Members who have explicitly opted in. You can withdraw marketing consent at any time through your account settings, with immediate effect.
Now that you understand how btc99 protects your personal data, explore the full platform — from live sportsbook action on BRI Liga 1 and Champions League fixtures to premium slots and live casino tables. Our 24/7 Indonesian-speaking support team is always available if you have further privacy questions.
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